bty99 Privacy Policy
bty99 is always committed to protecting your personal information. In this policy we clearly explain how your information is collected, used, and kept secure.
Introduction
bty99 ("we", "our", or "platform") is a safe and reliable online gaming platform operated for users in Bangladesh. Your privacy matters greatly to us. This privacy policy ("Policy") explains how we collect, use, store, and protect your personal information.
By using our website bty99.cam or accessing any of our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy applies together with our Terms and Conditions and Responsible Gaming policy. All services are available only to individuals aged 21 or older.
Our Commitment: bty99 never sells your personal information to third parties or uses it for commercial purposes without your consent.
Data Collection
We collect your information in several ways. The types of data collection are described in detail below:
2.1 Information You Provide Directly
When you register or create an account on bty99, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- National ID or passport number (for identity verification)
- Address and country details
- Payment information (bKash number, Nagad number, etc.)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Time spent on the platform and pages visited
- Gaming activity and transaction history
- Login and logout times
2.3 Financial Information
To process deposits and withdrawals, we collect payment-related information such as bKash, Nagad, Rocket, Upay, and bank account details. This information is kept secure through SSL encryption and is used solely for the purpose of processing payments.
Use of Data
The information we collect is used for the following purposes:
3.1 Service Operation and Improvement
- Creating and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Providing customer service and support
- Resolving technical issues on the platform
- Analysing user experience to improve service quality
3.2 Security and Compliance
- Verifying identity and confirming age
- Preventing fraud and fraudulent activity
- Meeting anti-money laundering (AML) obligations
- Monitoring account activity to ensure responsible gaming
3.3 Communications
- Sending important account-related information
- Informing you about promotional offers and bonuses (subject to your consent)
- Notifying you of platform changes and updates
Data Sharing
bty99 never sells your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These third parties operate under their own privacy policies.
4.2 Legal Obligations
We may be legally required to provide relevant information to comply with court orders, regulatory authority directives, or applicable laws. Where possible, you will be notified in advance in such cases.
4.3 Service Provider Partners
Only the information necessary for service operation may be shared with technology partners who assist in running the platform. These partners are bound by strict confidentiality agreements and may not use the information for any other purpose.
Important: We never sell or transfer your information to advertising companies or data brokers.
Data Security
To ensure the security of your information, bty99 has adopted industry-standard security measures:
6.1 Technical Security
- SSL/TLS Encryption: All your communications and transactions are conducted through encrypted channels
- Data Encryption: Stored sensitive information is kept in encrypted form
- Firewall Protection: Robust security layers are in place to prevent unauthorised access
- Secure Payment Gateway: All financial transactions are processed through a secure payment system
6.2 Administrative Security
- Staff access to data is limited and controlled
- Regular security training and audits
- Procedures for rapid response in the event of a data breach
Your Responsibility: Keep your account password and login details completely confidential. Never share them with any third party. If you notice any suspicious activity, contact us immediately.
Data Retention
We retain your information only for as long as it is necessary or legally required:
- Active Account: All information is retained while the account remains active
- After Account Closure: Certain information may be retained for a specified period based on legal and regulatory requirements
- Transaction Records: Transaction history is retained for an extended period for financial reporting and fraud investigation purposes
- Inactive Account: After a prolonged period of inactivity, unnecessary information may be deleted after notifying you
At the end of the retention period, information is securely destroyed so that it cannot be recovered by unauthorised individuals.
Your Rights
You have the following rights over your personal information and bty99 respects those rights:
8.1 Right to Access Information
You may request at any time a description of what information we hold about you. This request can be made through our support team.
8.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you may request a correction. Information can be updated through your account settings or with the help of the support team.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.
8.4 Right to Withdraw from Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. This preference can be changed through account settings or via the support team. Please note that important account-related communications (transaction confirmations, security alerts) will always be sent.
8.5 Right to Lodge a Complaint
If you have any concerns or complaints about how your information is handled, please contact our support team first. We will endeavour to resolve your complaint within a reasonable time.
Protection of Minors
bty99 strictly provides services only to individuals aged 21 or older. Our platform never knowingly collects information from minors or provides services to them.
Age verification is a mandatory step in the registration process. If we become aware that a person has opened an account using a false age, that account will be suspended immediately and the collected information will be securely deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
Policy Changes
bty99 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- The updated date will be published on this page
- Change details will be sent to your registered email address
- You will be notified about important changes when logging in to the platform
If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We encourage you to review this page regularly.
The current version of this privacy policy is effective from January 2026.
Contact Us
If you have any questions, concerns or complaints about this privacy policy, please do not hesitate to contact us:
Email: [email protected]
Live Chat: 24/7 Bengali live chat support — accessible from any page on the platform
Response Time: We are committed to responding to all privacy-related inquiries promptly
For more information you can also visit our About Us page, Terms & Conditions and FAQ page.